COVID 19

Find below updates and information regarding the Coronavirus outbreak. All information is up to date at the time of publishing. For detailed information for you and your family, visit the South Australia Government website here.

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30th March 2020
Woolworths: Updates to Community Hour

From today, Monday 30 March to at least Friday 3 April, we're expanding our Community Hour to further support the wellbeing of our customers and team. 

Our dedicated Community Hour* will continue from 7am-8am for the following groups:

Elderly and people with disability - Monday, Wednesday & Friday 

Emergency Services & Healthcare Workers - Tuesday & Thursday

*Excludes Priority Delivery Hub stores, Woolworths Metro and Caltex.

For more information and eligibility, please visit woolworths.com.au/updates

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24th March 2020
Bunbury Forum: Special announcement - We are open

Shopping centres are permitted to trade under the Governments advice around organised public gatherings.  We remain fully open and trading normal hours so you can access essential products and services.  Our retailers are working hard to maintain stock levels as best they can.  Some are opening reduced hours to accommodate additional cleaning. Some might even close temporarily, if they are unable to provide adequate customer service. This will be acknowledged on our website. The safety and wellbeing of our shoppers, retailers and staff is our highest priority.

We are undertaking a range of precautionary measures including additional cleaning with a focus on high traffic areas.  We continue to closely monitor the evolving situation and follow the advice of the Government health authorities at this time.

Thank you for your understanding and please observe the required social distancing when visiting our centre.

We are all in this together.

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19th March 2020
Woolworths: Updates to address increasing demand.

Our teams and suppliers are working closely to meet the increasing demand we are seeing for selected products as well as services that we offer.

To check your local stores opening hours and for terms and conditions please visit woolworths.com.au/shop/storelocator

To see how we are working together with other Australian supermarkets to provide for all Australians, click here

For updated quantity limits, click here

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18th March 2020
Big W: An update from Big W

The health and safety of our customers and team members is at the heart of everything we do. In light of the heightened level of concern related to Coronavirus (COVID-19) we want to update you on how we continue to maintain the highest level of hygiene for team, customers and their families so we can provide for our communities safely over this uncertain time.

We are continuing to serve the needs of our customers in all BIG W stores and online and have made some changes to how we operate to ensure all stores are using hospital grade cleaning materials and we have implemented routines to:
- Increase cleaning of self check out areas, screens and EFTPOS machines, change rooms and bathrooms
- Hand sanitisers and wipes are readily available for customers and team members across each store
- All team members are required to be healthy and well before starting their shift
- Removal of all product testers from our health & beauty area

We’re monitoring the situation daily and will continue to take guidance from public health authorities. Due to an increase in demand for essential items, we are experiencing some product shortages in-store and online and some delays in processing orders. We are working to have these and other essential products available as quickly as possible.

We would like to thank you, our loyal customers for your ongoing support and to our incredible team for their dedication over this time. Together as a BIG W community, let’s care and show support for one another, as we’re all in this together


18th March 2020

 Drakes Supermarket: 

Click here to read an update from Roger Drake.

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16th March 2020
Woolworths: Introducing a dedicated shopping hour for the elderly and people with disability

Woolworths Supermarkets is introducing temporary measures across its stores to help support the shopping needs of the elderly and people with disability in the community.

From tomorrow (Tuesday 17th March) until at least Friday, Woolworths Supermarkets will be opening exclusively for the elderly and those with a disability to shop from 7am to 8am, where permitted*. The move has been prompted by the unprecedented demand in supermarkets over the past week, which has seen many elderly and vulnerable people in the community missing out on vital items they may need when they shop.

Woolworths Supermarkets will open to all customers from 8am. Access to the store prior to this time will require a relevant Government issued concession card*.

For more information, visit https://www.woolworths.com.au/shop/discover/community/stock-level-update

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15th March 2020
Woolworths: Quantity limits per shop

  • Dry Pasta - 2 pack limit per shop
  • Flour - 2 pack limit per shop
  • Tissues - 2 pack limit per shop
  • Paper towel, serviettes and wipes - 1 pack limit per shop
  • Toilet paper - 1 pack limit per shop
  • Hand sanitiser - 2 unit limit per shop; and
  • Bulk rice (2kg+) - 1 pack limit per shop.

Woolworths continues to work closely with its suppliers to get even more product into stores and onto the shelves for customers as quickly as possible.

Woolworths encourages customers to continue purchasing only what they need.

For more information, visit https://www.woolworths.com.au/shop/discover/community/stock-level-update